CLIENT CARE & KNOWLEDGE BASE
Support & FAQ Hub
Direct Support Desk
Direct email line to our development engineering team. Priority response queue for Pro license holders within 12 business hours.
30-Day Money-Back Guarantee
100% full refund policy on all Stripe and Solana purchases. Send your receipt email for instant processing within 24 to 48 hours.
GitHub Issue Tracker
Open-source community discussion, feature suggestions, syntax enhancement requests, and client-side bug reports.
Submit a Support Request
Fill in the details below to generate a pre-formatted ticket or dispatch directly to our inbox.
Frequently Asked Questions
You pay $19 once and receive permanent, unrestricted access to advanced prompt compiler architectures (Chain-of-Thought, ReAct, Tree-of-Thoughts, Few-Shot), code export, and prompt engineering utilities. There are zero recurring monthly subscriptions or hidden fees.
Pro unlocks automatically when Stripe sends you back to the site after payment, and the site shows you a restore link. To unlock another browser, open that restore link, or click Restore access on the main page and paste your Stripe checkout session ID (
cs_…) or Solana transaction signature. If you lose it, email support@nealfrazier.tech with your receipt.
Absolutely not. PromptMaster Studio runs 100% client-side in your web browser. All AST parsing, prompt compilation, token calculations, and linting happen locally using JavaScript. No prompts, API keys, or inputs are ever transmitted to or stored on remote servers.
We offer an unconditional 30-day money-back guarantee. If you are not satisfied for any reason, email us at support@nealfrazier.tech or use the ticket form on this page with your Stripe receipt email or Solana transaction signature, and we will issue a full refund within 24-48 business hours.
Yes. Alongside Stripe (Credit Cards, Apple Pay, Google Pay), we accept decentralized payments via DePay on the Solana blockchain (SOL, USDC, USDT). Click the "Pay with Solana" button in the pricing banner or modal on the workspace to pay instantly.
Yes, 100%. All prompts, system instructions, and schemas compiled with PromptMaster Studio are your exclusive intellectual property. You hold perpetual commercial rights to use, sell, or deploy them in any application without royalties.